The Miller Tanner difference is our people. That’s why we want to introduce you to our team of superstars that brings our corporate meetings and events to life for our clients.
Today, we introduce you to Krisztina Koncz, Global Event Director. Krisztina is our associate based in Budapest and is fluent in Hungarian, English, Spanish, and Italian. With her charming charisma and adeptness at client-focused service, Krisztina excels in delivering exceptional quality events and customer service to our clients.
Meet Krisztina Koncz
Tell us about your current role with MTA. What are your primary responsibilities?
My current role with MTA is glo
bal event director which, in my opinion, is all about providing comprehensive, client-focused service. On a day-to-day basis, I work closely with the client to understand their needs and, behind the scenes, I try to bring together my team in the best possible way, even if we are working virtually.
How long have you been with MTA?
I have been working for MTA for 9 years. I started as an on-site contractor which means I took part only in the event and I was not involved in the pre-meeting process. Following this, I became a full-time global conference planner, which allowed me to learn and develop my knowledge of the whole process of event directing. Two years ago, I was promoted to my current position.
What did you do before joining MTA?
Prior to working for MTA, I worked in tourism as an international tour guide providing high-quality customer service for Spanish, Italian and English speaking tourists. This involved traveling with groups to mainly the United Kingdom and central Europe.
What’s the best part of your job?
I think the best part of being a global event director is two-fold. First, I get a lot of satisfaction from seeing all the team’s hard work in action as an event runs smoothly and in full flow. The second part is the opportunity to travel and learn about new cultures.
What’s been your favorite event destination as an event planning professional?
I would have to say my favorite event destination was Banjul, Gambia because this was my first time in Africa and the event itself gave me a lot of opportunities to learn about myself and develop professionally. This place also allowed me the chance to fulfill one of my lifelong ambitions to visit and help in a local preschool for underprivileged children.
What’s been your most memorable event to date and why?
The most memorable event for me would have to be my trip in 2013 to Seoul, South Korea. The reason for this is because of what happened when I was there. The event itself was very good and successful with a lot of positive feedback from the participants. However, after the event finished my little adventure started. I awoke as usual, had a nice breakfast, got all my stuff together then checked out from the hotel and asked the very kind receptionist to let me know when the airport bus arrives. I took a seat in the lobby and two minutes later with a huge smile on her face she said, “Ms. Koncz, you just missed your bus”. I could not believe it! First of all, why was she smiling? And secondly, why hadn’t she told me? At this precise moment, I realized how important it is to understand different cultures and to be as clear as you can possibly be in all situations. As a result of this, I decided to create a cross-cultural presentation for MTA documenting the nuances of cultural differences which I have presented several times to my colleagues. By the way, culturally speaking, Korean people like to deliver bad news with a smile. 😊
Do you have a few great travel tips that you could share?
Just one quick travel tip that could save you an uncomfortable situation – I would always recommend packing in your hand luggage an extra set of clothes. You never know if your luggage will arrive on time and, as we always need to be professional, this could be your lifesaver.
What do you do for fun?
Most of my spare time nowadays is taken up with my beautiful 21-month-old son, Daniel. When I am not with him, I like to keep fit by going to the gym and if I can, I sometimes play poker.
You are originally from Hungary? What do you enjoy most about living there? Any favorite spots that you would recommend?
I am originally from Hungary and live in a small suburb of Budapest. It is a really beautiful place right next to the Danube river with lots of recreational space. Basically, I would recommend Budapest as a tourist destination because of its unique geographical position and landscape. In addition, it has some of the most beautiful and varied architectural styles in Europe. Also, Hungary is famous for its thermal waters and if you do visit, you can’t miss them!
What makes Miller Tanner stand out as meeting planning company?
I think MTA offers a unique level of customer service unmatched in the marketplace. We maintain comprehensive details regarding individual client specifications and requirements which allow us to make events fully tailored to our clients.
Some years ago, we were asked the question at our annual workshop:
“Guys, from where do you think customer service derives?”
I think the answer that we were given by the presenter was very good, and I completely agree with it. She said that excellent customer service comes from within. If you are happy and satisfied with yourself, then you can convey this to the outside and it is both natural and genuine which I am sure people can feel. I hope that my current situation in life allows me to provide this high level of honest and authentic customer service.
Anything else you’d like to add?
I would like to finish by saying a big thank you to MTA for allowing me this amazing opportunity to learn, develop and continually improve myself both on a professional and a personal level.
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